FAQ's

What is your turn around time?
UPDATED 8/26/21: 28 days but typically within 1 week. I leave the TAT longer in case of tee shirts arriving to me later than expected and due to the current tee shirt shortage. 

What brand of shirts do you use?
Gildan, Bella + Canvas, and SubliVie (The white shirts for Sublimation)

Where do you ship from?
We ship from Southern Louisiana.

When will my order ship?
Shipping Days for USPS are daily. UPS packages ship on Mondays, Wednesdays, and Fridays. 

Why did I not receive an email notification about shipping?
Please make sure the email you are contacting us from is the one on the order. Often times, the email associated with PayPal will be put into the order and that is not the email customers contact us from. We have no way of knowing if the email entered on the order is the one you would like us to email notifications to.

Has my order shipped?
You can log into your account any time to check order status and tracking.

Can you ship my order as soon as I place it?
No. Orders are shipped in the order they are received, based on items ordered.

Do you have tracking for my order?
We do. We send out shipment emails with tracking. You can also log into your account to see the tracking for your order.

Shipping transit is taking too long. Will you refund me?
We can not control shipping times and never guarantee a delivery date. We will not refund if the shipper does not deliver on the day you prefer or they initially state they will. We can not control their transit times.

Do you ship to Canada?
Yes we do! You can add your items to your cart and calculate before you complete payment. Just click checkout, enter your details and view the shipping rates.

Can I cancel my order?
No. Once placed, we do not cancel orders.

Can I add to my order?
No. Once placed, we do not add to orders. You will have to place a second order and it will ship separately.

Can I change the items on my order?
No. Once placed, we do not modify orders.

Can you combine 2 of my orders if they have not shipped yet?
No. We do not combine orders. Each order will ship separately.

How do you ship?
We ship via USPS (United States Postal Service) or UPS.

Can I get a better shipping rate?
No. We do not set the rates. The rates are provided to us by the postal service.

Do you offer local pick-up?
Yes we do! Just select it at checkout!

Do you take returns?
No. We do not accept returns. All sales are final.

Can I exchange for a different size/color?
No. We do not accept exchanges.

I have a problem with my order. What do I do?
If you received an incorrect order, please fill out a contact us form and we will advise from there. All order problems must be reported within 7 days of delivery. All items must be in new and unused condition. 

My tracking hasn't updated and it has been 24 hours since I got the shipping notice, what do I do?
Route Shipping Insurance is an option at checkout. This protects your package in the event it is lost or damaged in transit. If your tracking has not updated and it has been 24 hours, please fill out a contact form immediately. If you chose NOT to use Route Shipping Insurance, you will need to contact USPS/UPS and file a claim. Once your package is scanned in at USPS/UPS, we are no longer responsible for the item as your shipping has paid for the shipping carrier to complete the delivery. 

I had a damaged item. What do I do?
Route Shipping Insurance is an option at checkout. This protects your package in the event it is lost or damaged in transit. If you received your order with damages, please fill out a contact us and we will advise from there. All damages must be reported within 7 days of delivery. If you chose NOT to use Route Shipping Insurance, you will need to contact USPS/UPS and file a claim. Once your package is scanned in at USPS/UPS, we are no longer responsible for the item as your shipping has paid for the shipping carrier to complete the delivery. 

How long is my store credit valid for?
Store credit is valid for 90 days from the date of issuance.

When will you restock xxxxx?
This really depends on the item. We try to put a restock date on each item but sometimes forget. Feel free to fill out a contact us to inquire about a particular product.

How soon do you respond to customer service?
We respond M-F typically within hours if not minutes. All contact must be done through our website. Direct emails may not be seen. We do not do customer service on Facebook.

I already placed my order and now it is on sale. Can you refund me?
No. Coupons, sales, pre-order specials, discounts, etc can not be used on already placed orders.

 

Sale & Coupon Restrictions: Not valid on already placed orders. Midnight on the night the coupon ends is an arbitrary time. Time zone of coupon has not been determined. If coupon works, you will receive the discount at checkout. Coupon must be used at time of purchase. Orders that do not use the coupon will not receive a refund, store credit or any other form of compensation. Orders will not be cancelled to allow replacement using coupon. It is the buyers responsibility to take advantage of the coupon savings at the time of purchase. Standard website policies are in place for all sale items. Can not be combined with other coupons or offers. Limit 1 coupon per purchase.

Last edited: 8/26/21